Privacy policy Aqua World AG

Data protection is a matter of trust and your trust is important to us. We respect your personality and privacy. We also want to ensure the protection and lawful processing of your personal data.

With this data protection declaration we inform you comprehensively about our data processing methods and you decide whether you agree to the processing of your personal data.

This data protection declaration covers both historical and future personal data. If you agree to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this data protection declaration, but also your personal data already stored by us.

When we speak of the processing of your personal data in this data protection declaration, we mean the collection, storage, management, use, transmission, disclosure or deletion of your personal data.

We collect personal information to provide better services to our customers. It’s about:

  • Alignment of products and services to your needs
  • Personalization of communication so that you can find offers that suit your needs and receive less advertising overall.
  • Simplifying processes so you get where you need to be faster.

1. How do we protect your personal data?

We have technical and organizational security procedures in place to maintain the security of your personal data and to protect your session data and personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access. However, you should always be aware that the transmission of information via the internet and other electronic means involves certain security risks and that we cannot guarantee the security of information transmitted in this way.

2. How long do we keep data?

We keep your personal data for as long as we deem necessary or appropriate to comply with applicable laws or as long as it is necessary for the purposes for which it was collected. We delete your personal data as soon as they are no longer required and in any case after the legally prescribed maximum retention period has expired.

3. What rights do you have in relation to your personal data?

You have the right to assert your data protection rights at any time and to receive information about your stored personal data, to correct or supplement your personal data, to object to the processing of your personal data or to request the deletion of your personal data. You will find the contact options in section 4. We reserve the right to correspond with you electronically (in particular by e-mail) in this context.

4. How can you contact us?

If you would like to assert your rights with regard to your personal data or have any questions or concerns regarding the processing of our personal data, you can contact us as follows: We will endeavor to respond to your questions or concerns promptly upon receipt.

5. Who owns the data?

The owner of the personal data is Aqua World AG.

6. When do we collect personal data?

We collect your personal data in the following circumstances:

  • You purchase our products or services
  • You and/or your child take part in our courses
  • You make use of one of our services
  • You receive a newsletter or other advertising about our products and servicesYou take part in one of our satisfaction surveys
  • You use or communicate with us or third parties via our Internet pages or social networks
  • You communicate with us by phone or email.
  • You contact us at events. As a sponsor or partner of events and the like, we also receive your data from the respective promoter or organizer and then process it further. The agreements with the event organizer or host apply here.

7. What personal data do we collect?

7.1 Personal Data

7.1.1 minimum

  • name and first name
  • address
  • e-mail address
  • Telephone number
  • Date of Birth Child

7.1.2 optional

  • Information on subscribed newsletters
  • consent for news
  • Photos of events/courses

7.2 Customer Activity Data

  • Contract and course data
  • Customer service information
  • Session information relating to visits to our website or social networks (e.g. IP address)
  • Communications via telephone or email

8. What do we process personal data for?

We process your personal data in whole or in part for one or more of the following purposes:

8.1 Product and Service Offerings

  • Providing and selling our products and services
  • Processing of orders and contracts
  • Organization and implementation of courses
  • Organization and implementation of customer services
  • Organization and implementation of satisfaction surveys

8.2 Customer Communications

  • Provision, administration and implementation of customer communication by post and electronic means of communication
  • business communication by post and by telephone or e-mail

8.3 Special Activities and Occasions

  • Organization and implementation of events and shows

8.4 Analysis of customer behavior

  • Analysis and statistical evaluations of past and current customer activities when using the offers on our Internet pages or on Internet platforms or social networks or the receipt of a newsletter

8.5 Customized and Personalized Direct Marketing

  • VAvoiding unnecessary advertising through insights from the analysis of customer behavior for direct marketing
  • Sending advertising by post, telephone or e-mail
  • Adaptation of offers and advertising on our Internet pages or in our channels on Internet platforms or social networks

8.6 Subscription to a free email newsletter

  • With your consent, we use your email address to send our newsletter. With your consent to receive the e-mail newsletter, you also agree that Aqua World AG will send you further information, such as invitations to events or new products, to your e-mail address from time to time.
  • You can revoke your consent to the commercial use of the e-mail address at any time. To do this, please send an email to

9. Who do we pass on your personal data to?

Within Aqua World AG, employees have access to your personal data.

We can also pass on your personal data to third parties outside Aqua World AG in order to make use of technical or organizational services that we need to fulfill the stated purposes or our business activities. Our service providers are contractually obliged to process personal data exclusively on our behalf and according to our instructions. We also oblige our service providers to comply with technical and organizational measures that ensure the protection of personal data.

We may also disclose your personal data if we deem it necessary to comply with applicable laws and regulations, in court proceedings, at the request of the competent courts and authorities, or as a result of other legal obligations, to protect and defend our rights or property.

10. Cookies

We also use so-called cookies on our website. These are small files that are stored on your computer or mobile device when you use one of our websites. We would also like to inform you comprehensively about our use of cookies.

10.1 What do we use cookies for?

The cookies we use are initially used to ensure the functionality of our website. We also use cookies to adapt our Internet offer to your customer requirements and to make surfing with us as comfortable as possible. We also use cookies to optimize our advertising. Cookies allow us to present you with advertisements and/or special products and services that may be of particular interest to you based on your use of our website. Our goal is to make our website as attractive as possible for you and to present you with advertising that corresponds to your areas of interest.

10.2 Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device after the end of the browser session (so-called session cookies).

In addition, we also use temporary or permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. If you visit one of our Internet pages again, it will then be automatically recognized which inputs and settings you prefer. Depending on the type of cookie, these temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has expired. They serve to make our Internet pages more user-friendly, faster and more secure.

10.3 What data is stored in the cookies?

No personal data is stored in the cookies we use. The cookies we use cannot be assigned to a specific person.

10.4 How can you prevent the storage of cookies?

Most Internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to ask you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device by using the appropriate function in your browser. If you decide not to accept our cookies or the cookies of our partner companies, you will not see certain information on our website and you will not be able to use some functions that are intended to improve your visit.

11. How do we use log files?

Every time you access our website, technical usage data is transmitted to us from your internet browser and stored in log files. This includes the following usage data: date and time of access to our website; name of the website accessed; IP address of your computer or mobile device; Address of the website from which you came to our website; amount of data transferred, as well as the name and version of your browser.

The evaluation of the log files can help us to further improve our Internet offers and make them more user-friendly, to find and fix errors more quickly and to make server capacities available as needed.

12. How do we use web analytics tools?

In order to constantly improve and optimize our internet offer, we use so-called tracking technologies. Web analysis tools provide us with statistics and graphics that give us information about the use of our website. The data about the use of a website is transmitted to the server used for this purpose. Depending on the provider of a web analysis tool, these servers may be located abroad. For the most commonly used web analysis tool, Google Analytics, this data is transmitted including shortened IP addresses, which prevents individual devices from being identified. Google complies with the data protection provisions of the Swiss-US Privacy Shield Agreement and has registered with the US Department of Commerce for the Swiss-US Privacy Shield (information on the Swiss-US Privacy Shield can be found at ). The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. A transfer of this data by Google to third parties only takes place due to legal regulations or in the context of order data processing.

If other web analysis tools are used within Aqua World AG, the data collection process is basically the same.

You can prevent the data generated by cookies and related to your use of the website (including your IP address) being sent to Google and the processing of this data by Google by clicking on the following link ( http://tools ) and install the available browser plug-in. You can find more information about Google Analytics and data protection at or .

13. Wie verwenden wir Social Plugins?

Our Internet pages use social plugins, e.g. from Facebook or Google+. The plugins are marked with the provider’s logo and can be, for example, Like buttons or a Google+ button. The buttons are embedded on our website.

If you call up our Internet pages that contain such a plugin, your browser establishes a direct connection with the provider’s computers. The content of the plug-in is transmitted directly to your browser by the provider and integrated into the website by it. By integrating the plugins, the provider receives the information that you have accessed our website. If you are logged in to the provider at the same time, the provider can assign the visit to your profile. If you interact with the plugins – for example by clicking the Like button or making a comment – the corresponding information is transmitted directly from your browser to the provider and stored there. The interaction is recorded by AddThis for analysis purposes.

If you do not want the provider to collect data about you via our website, you must log out of the provider before you visit our website. Even when you are logged out, the providers collect anonymous data via the social plugins and set a cookie for you. If you log in to the provider at a later point in time, this data can be assigned to your profile.

The purpose and scope of the data collection and the further processing of your data by the provider as well as your rights in this regard and setting options for protecting your privacy can be found in the data protection information of the provider.

If you do not want the providers to collect data about you via these cookies, you can select the “Block third-party cookies” function in your browser settings. Then the browser does not send any cookies to the server for embedded content from other providers. With this setting, other functions of our website may no longer work.

14. No liability for third-party websites or services

When designing and operating our offers, we work together with various partners who in turn offer websites and internet services. These may also be accessible through the links on our website. Aqua World AG is not responsible for using these third-party services.

The data protection regulations of these third parties then apply. These partners typically have their own privacy notices and/or privacy policies.

We assume no responsibility or liability for these statements and guidelines that are not related to our offers.